returer & återbetalning

We want you to love your purchase, and we’re here to help if something isn’t right.
Glamourhuset offers a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To qualify for a return, your item must:

  • Be in the same condition in which you received it

  • Be unworn or unused

  • Include all original packaging and tags

  • Include a receipt or proof of purchase

To start a return, please contact us at:
support@glamourhuset.com (or confirm your final email and I’ll update it)

If your return is approved, we will send you a prepaid return shipping label and instructions on how and where to send your package.
Items sent back to us without prior return authorization will not be accepted.

Damages & Issues

Please inspect your order immediately upon delivery.
Contact us right away if:

  • Your item is damaged or defective

  • You received the wrong product

  • Something is missing from your shipment

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

We do not accept returns for the following:

  • Beauty and personal care items that have been opened or used

  • Custom or personalized products

  • Perishable items (such as food or plants)

  • Flammable or hazardous materials

  • Gift cards

  • Items marked as Final Sale

If you have questions about a specific item, please contact us before purchasing.

Exchanges

For the fastest exchange, return the item you have. Once the return is accepted, make a new purchase for the replacement item.

EU 14-Day Cooling-Off Period

If your order is shipped to a location within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must still meet the return eligibility requirements listed above.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days.

Please note:
Your bank or credit card provider may require additional time to process and post the refund.